Gateway settings

Configure branding, users, workflow rules and integrations.

Visible to TÜV NORD India Admin only

Organization name

Logo

Header colour

Footer text

Show 'Powered by GIG Tech' (discreet)Display prototype disclaimer strip

QA review required before client releaseMandatory ITP / QAP uploadMandatory hold-point witness photosInspector visibility: codes only by default

Default SLA (hours)

Notification template set

Approval rule

Report release permissions

API enabled

Webhook URL

Document export (PDF + ZIP)Report export to client portalClient system integration (SAP / Maximo)SSO (Azure AD) — coming soon

TÜV NORD India Admin
Full programme access · approves onboarding, reports & rate exceptions
TÜV NORD India QA Reviewer
Reviews and approves inspection reports · cannot view margin settings
Operations Coordinator
Creates requests, manages supplier coordination, shortlists inspectors
Inspector / Inspection Company
Sees only assigned jobs; uploads CV, accepts terms, submits findings
Client / Supplier Submitter
Submits requests, sees status only — no inspector or commercial data
GIG Tech Support
Restricted backend support — every action logged & auditable

User	Role	Country	Project access	Status	MFA
v.nair@tuvnordindia.com	Admin	India	All projects	Active	On
qa.reviewer3@tuvnordindia.com	QA Reviewer	India	KRL, ADNOC, Aramco	Active	On
ops.coord1@tuvnordindia.com	Operations	India	All projects	Active	On
INS-USA-1193	Inspector	USA	ASGN-2026-00412	Active	On
client.krl@external	Client / Submitter	UAE	KRL only	Active	On
support@gigtech.example	GIG Tech Support	—	Backend (auditable)	Restricted	On